Privacy Policy

1. Information We Collect

We collect information you provide directly and data generated through your use of the Service:

• Account Information: Name, email address, agency name, billing address, and payment details.
• Client Data: Information you upload about your clients, including knowledge bases and chatbot configurations.
• Usage Data: Log data, analytics, feature usage, IP addresses, browser type, and device information.
• Communications: Messages you send to us through support channels or the contact form.

2. How We Use Your Information

• To provide, operate, and maintain the Service.
• To process payments and manage your subscription.
• To send transactional communications (account updates, billing receipts, security alerts).
• To improve the platform, develop new features, and fix issues.
• To provide customer support and respond to inquiries.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To comply with legal obligations.

We do not sell your personal information or use your client data to train AI models. Your client data is processed solely to deliver the chatbot services you have configured.

3. Data Sharing

We share information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating the Service (e.g., payment processors, cloud infrastructure, email delivery). These providers are bound by contractual obligations to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data.
• With Your Consent: When you have given explicit permission for a specific disclosure.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest, per-tenant data isolation, and regular security audits. Our infrastructure is built on a global edge network with DDoS protection and Web Application Firewall (WAF) capabilities. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable export of your data.
• Objection: Object to certain types of processing, such as direct marketing.

To exercise any of these rights, contact us through the information provided below. We will respond within 30 days.

6. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: